Question 1

Do you deliver nationwide in Malawi?

Accepted Answer

Yes — we deliver across all three regions (Northern, Central, Southern). Central Region orders over MWK 500,000 ship free via standard delivery; smaller orders and other regions use Speed Couriers or Ankolo Couriers.

Question 2

What payment methods do you accept?

Accepted Answer

Paystack (Visa, Mastercard, mobile money), direct bank transfer to our Malawi accounts, and Cash on Delivery (COD) for verified addresses in Blantyre and Lilongwe.

Question 3

Are your products genuine and under warranty?

Accepted Answer

Every product is sourced from authorised distributors and ships with the manufacturer's official Malawi warranty. Receipts and warranty cards are included in the box.

Question 4

Can I return a product if I change my mind?

Accepted Answer

Yes — unopened products in their original packaging can be returned within 7 days for a full refund. Defective units are covered by warranty for repair or replacement.

Question 5

Where is your showroom?

Accepted Answer

Chichiri Shopping Mall, opposite Kodak Studios, Blantyre. Open Mon–Sat, 9:00 AM – 12:30 PM and 1:30 – 5:00 PM. Closed Sundays and public holidays.

Question 6

How can I contact support?

Accepted Answer

WhatsApp +265 995 554 449 (fastest), email support@iconicmalawi.com, or our contact form. Replies within 1 business day.

Question 7

Do you offer layaway or instalments?

Accepted Answer

We don't run our own instalment plan, but Paystack's mobile-money gateway supports instalment plans from partner banks at checkout. Look for the 'Pay in instalments' option.

Question 8

How are delivery dates estimated?

Accepted Answer

Standard delivery is 2–4 business days in Central, 3–5 in Southern, and 5–7 in Northern. Express cuts that by roughly half. Pickup at our Blantyre showroom is same-day.

Frequently Asked Questions

Frequently Asked Questions