Warranty Information

Official Distributor Warranty

Every device sold by Iconic Electronics is sourced from authorised distributors. Manufacturer warranty terms apply as stated on your invoice and product packaging — typically 12–24 months for smartphones and laptops, and 12 months for accessories.

What's Covered

• Manufacturing defects in materials and workmanship
• Hardware failures under normal use
• Battery defects (where covered by manufacturer policy)

What's Not Covered

• Physical damage, liquid ingress, or unauthorised repairs
• Normal wear and tear (scratches, dents)
• Software issues unrelated to hardware failure
• Accessories not included in the original box

Claim Process

Bring your device and proof of purchase to our Blantyre showroom, or contact us via WhatsApp. We coordinate with brand service partners and keep you updated on repair or replacement timelines.